Delivery Policy

PROCESSING TIME

The processing time for any standard order can take up to 5 days. During this processing time, our experts will personally, hand-select the healthiest plants for your order and monitor its growth. If a delivery option is selected, the service address will also be reviewed and confirmed.

A confirmation email will be sent to you once your order is ready for pick-up or a delivery is scheduled. If you are in a hurry to receive your order, please contact us via e-mail or phone, and we will do our best to meet your expectations. 

PICK-UP / WILLCALL

After you have received your confirmation e-mail that your order is ready for pick-up, come in during our business hours to pick-up your order. Please bring a copy of your invoice and a valid form of identification. If someone else is picking up your order for you, please comment at checkout or contact us prior to your pick-up by email or by phone, to avoid any delays.

DELIVERY

Once your order is processed, you will receive your delivery date along with your confirmation e-mail if available. If our next delivery date is unavailable, we will update you with your delivery date as soon as possible at a later time. Deliveries for processed orders usually take place within 7 days. To get an estimate on the approximate time of delivery, please contact us via e-mail with 2 days of your scheduled delivery day.

Delivery times are our best estimate. We do not pay standby time in the event that we are late. We make every effort to complete our deliveries on time. Delivery times are calculated using computer algorithms that cannot predict extraordinary circumstances such as but not limited to traffic, break down, difficulty of prior deliveries, acts of nature, etc. 

Deliveries are routed to maximize trucking efficiencies, as well as accommodate customer requests if possible. Requests such as "early as possible" or "late as possible" can generally be accommodated if possible. However, we will not know your exact drop time. We will also not know the delivery sequence until the routes are computed.

If the service address is outside the areas we service or if you have selected a delivery option that does not match your service address, you will be notified of the error. Orders that have selected a delivery option that is outside our delivery service area will be changed to pick-up / willcall.

DELIVERY TERMS

  • We DO NOT provide installation services.
  • Deliveries will be made to your driveway or curbside only.
  • If your property is GATED and requires a gate combination for us to make the delivery, please provide us with the combination prior to your scheduled delivery day.
  • If you have PETS, please have them leashed or inaccessible from the drop-off area.
If we are unable to access the appropriate drop-off area or if the drop-off area is deemed unsafe, we will leave your order curbside if possible. If we are also not able to make a curbside delivery, your order will be returned to our store location and await your pick-up. An additional delivery attempt may be scheduled for your order. Additional costs may apply. 

    DELIVERY TERRITORY

    We deliver directly to homes in over 200 cities all over Southern California in Los Angeles, Orange, San Bernardino, and Riverside County. The following map is an approximation of the area we cover. You can find a full list of our serviceable cities here. If you are not sure if your home is within our serviceable area, feel free to contact us via e-mail or phone.