Refund Policy

RETURNS

Our policy lasts 7 days starting upon the date of delivery or pick up counting as the first day. If 7 days have passed by since the day your order was delivered or picked up from our local office, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your items must be in the same condition that you received it. Items must also be in the original packaging. Items that show signs of being removed from the original pot, repotted, or planted into the ground prior to returning will not be eligible for return.

All ‘Grass Sod’ products are exempted from returns, refunds, and exchanges. For more details, please visit ‘Grass Sod’ Policy.

FILING YOUR RETURN

To return your order in person, bring the items you wish to return along with your receipt or proof of purchase to our local office. For office locations and hours, visit our Contact Page.

If you have any questions regarding your return, contact us through email at support@cjgardeningcenter.com with the order number and a list of the items you wish to return.

SHIPPING

Non-Perishable Items

If you wish to mail your return items to us, only non-perishable items can be returned via common carrier services (USPS, UPS, Fedex, etc.) To return such items by mail, please send your items along with a copy of your receipt or proof of purchase to:

C&J Gardening Center
1114 E Emporia Street
Unit B
Ontario, CA 91761

Please DO NOT send your return items to us without a receipt or proof of purchase. Your return will not be eligible for a refund without proper documentation.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned items.

Perishable Items

For perishable items, you can contact us to schedule a return pick-up service.

Please DO NOT send perishable items back to us via common carrier services (USPS, UPS, Fedex, etc.). Perishable items will not arrive in a condition that meets our requirements for return. Such returned items will not be eligible for a refund.

Return Pick-Up Service

To schedule for a return pick-up service, contact us via email to notify us of your return and that you need a return pick-up service. A service charge of $25 will be charged for the return pick-up service.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within a certain amount of days.

Your refund will amount to the purchase price of the items returned and its sales tax less any applicable fees. All delivery and service charges are non-refundable.

REFUNDS FOR UNAVAILABLE ITEMS

If any items in your order is unavailable, it will be removed from your order and a full refund for the unavailable items will be issued. You will be notified of the unavailability as well as once the items becomes available again.

LATE OR MISSING REFUNDS

Please allow 3 - 5 days for your refund to appear. If you haven’t received a refund yet for an approved return, first contact your bank or credit card company. Your refund may be pending and it may take some time before your refund is officially posted. There is often some processing time before a refund is posted.

If your bank or credit card company is unable to resolve the issue, please contact us at support@cjgardeningcenter.com.

FINAL SALES ITEMS

All final sale items are not eligible for returns, refunds, or exchanges.

EXCHANGES

Non-Perishable Items

We replace non-perishable items if they are defective or damaged upon arrival. Defective or damaged non-perishable items may only be exchanged for the same item.

To exchange non-perishable items that are not defective or damaged upon arrival, a fee of 20% will be charged.

To file a case for an exchange, please contact us via email at support@cjgardeningcenter.com with photos or videos demonstrating the defective or damaged product.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Perishable Items

We do not accept exchanges for perishable items.

CANCELLATIONS

We accept cancellations up to at least 3 days prior to the scheduled date of delivery, not counting the day of delivery as a day. Final sale items, sale items, and discounted items are exempt from cancellations.

Full Refund

Cancellations made within 24 hours of you placing your order are subject to a full refund.

Partial Refund

Cancellations, exchanges, and returns made after 24 hours of you placing your order are subject to a partial refund. A fee of 20% will be deducted from the refund amount.

To cancel items from your order, contact us at support@cjgardeningcenter.com with your order number and the items of which you wish to cancel. We will notify you of the approval or rejection of your cancellation. If approved, a full or partial refund of the items selected for cancellation will be credited to the original method of payment, within a certain amount of days.