Our plants are grown in healthy growing conditions and are selected and delivered in healthy conditions. The health of the plants upon selection and delivery is a result of our daily care. If you have concerns regarding your order, please contact us within 7 days of receiving your order.
We can NOT be responsible for what happens to plants once they have been delivered and no longer receives our daily maintenance such as improper handling, planting, watering, or acts of Nature: fire, flood, frost, wind, etc. THEREFORE, THERE ARE NO GUARANTEES.
Once you finalize and place your order, we immediately begin working to fulfill your order with the necessary transferring of plants to our Logistics Center for the scheduling of their delivery or to our storefront for you to pick up. Cancellations within 24 hours of placing your order are subject to a full refund. Any cancellation of items for orders made after 24 hours will be charged a fee of 20% of each item's purchase value. Final sale items, sale items, and specially discounted items are exempt from cancellations.
Will-Call / Pick-Up Orders not picked up within 30 days of the first Ready For Pick-Up Notification will be considered abandoned and automatically cancelled with a 20% restocking fee for each abandoned item.
To cancel items from your order, contact us at email@example.com with your order number and the items of which you wish to cancel. We will notify you of the approval or rejection of your cancellation request. If approved, a full or partial refund of the items selected for cancellation will be credited to the original method of payment.
If you are not satisfied with your order, please contact us within the first 7 days of receiving your plants through email at firstname.lastname@example.org so that we can make it right. Please read our entire Return Policy for full details on the Terms and Conditions for returns.
FILING YOUR RETURN
If you wish to return the items of your orders, please begin by contacting us to file a return. Please include your order number and a list of items you wish to return. A fee of 20% of the items' value will be deducted from the refund amount upon approval.
To be eligible for a return, your returning items must be in the same condition that you received them. Items must also be in the original packaging. Items that show signs of being removed from the original container, repotted, or planted into the ground prior to returning will not be eligible for return.
All ‘Grass Sod’ products are exempted from returns, refunds, and exchanges. All sale on 'Grass Sod' products are final. For more details, please visit ‘Grass Sod’ Policy.
8681 Grove Avenue
Rancho Cucamonga, CA 91730
Return Pick-Up Service
To schedule for Return Pick-Up Service, you will need to first contact us via email to request for a return. Upon approval for Return Pick-Up Service, a service fee of $30 will be invoiced to you. The service fee for Return Pick-Up Service is an additional charge and will not be deducted from the refund amount. Not all items are eligible for Return Pick-Up Service.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within a certain amount of days. The number of days necessary will depend on your bank's processing time.
Your refund will amount to the purchase price of the items returned and its sales tax less any applicable fees. All delivery and service charges are non-refundable.
REFUNDS FOR UNAVAILABLE ITEMS
If any items in your order is unavailable, it will be removed from your order and a full refund for the unavailable items will be issued. You will be notified of the unavailability of the item as well as alternative options that are available.
LATE OR MISSING REFUNDS
Please allow a minimum of 5 business days for your refund to appear. If you haven’t received a refund yet for an approved return, first contact your bank or credit card company. Your refund may be pending and it may take some time before your refund is officially posted. There is often some processing time before a refund is posted.
If your bank or credit card company is unable to resolve the issue, please contact us at email@example.com.
FINAL SALES ITEMS
All final sale items are not eligible for returns, refunds, or exchanges.
We do not accept exchanges for perishable items.