Refund Policy

NO GUARANTEES

Our plants are grown in, selected from, and delivered in healthy conditions. The health of the plants at the time of delivery or pick-up is the result of our continuous and daily care. Upon receiving your order, if you have questions on how to best care for your plants, need guidance on how to transplant, or have any concerns, please keep the plants in their original containers, avoid performing any transplant activities, and contact us within 7 days of receiving your order so that we may help address and assist. 

We are NOT responsible for the continued health, well-being, growth, and/or performance of any nursery stock, perishable goods, or live specimens once they have been delivered or removed from our premises and no longer receives our daily maintenance. Post-delivery plant health is the sole responsibility of the customer. We cannot evaluate, differentiate, or accept liability for negative plant conditions or productivity resulting from post-delivery maintenance or weather events, including but not limited to extreme heat, excessive rain, freezing temperatures, or high winds. THERE ARE NO GUARANTEES OR WARRANTIES.

CANCELLATIONS

Once you finalize and place your order, we immediately begin working to fulfill your order with the necessary transferring of plants to our Logistics Center for the scheduling of their delivery or to our storefront for you to pick up. Cancellations within 24 hours of placing your order are subject to a full refund, excluding purchases made in person in-store. Purchases made in-store are processed immediately and subject to a 20% restocking fee for cancellation or returns. Any cancellation of items for orders made after 24 hours will be charged a fee of 20% of each item's purchase value. Final sale items, sale items, and specially discounted items are exempt from cancellations.

Service charges and fees such as delivery, shipping, fuel surcharge, return pick up service, restocking fee, etc. are non-refundable after the related service has been performed. 

Will-Call / Pick-Up Orders not picked up within 30 days of the first Ready For Pick-Up Notification will be considered abandoned and automatically cancelled with a 20% restocking fee for each abandoned item.  

To request a cancellation of items for your order, please visit your Orders page in your Account Profile. Alternatively, you can submit your request to us at support@cjgardeningcenter.com. Please include your order number and the item(s) you wish to cancel. We will notify you once your requested cancellation is fulfilled.

RETURNS AND EXCHANGES

You have 7 days upon of receiving your order to request for an exchange or return. To initiate a request, please visit your Orders page in your Account Profile. Alternatively, you can submit your request to us at support@cjgardeningcenter.com. Please include your order number and the item(s) you wish to return or exchange. Once we review your request, we will assist you with finalizing the details of your requested return or exchange.

A fee of 20% of the items' listed price will be deducted from the refund amount upon finalizing your return.

ELIGIBILITY OF RETURNS

To be eligible for return, your returning item(s) must be in the same health and condition as they were delivered as determined by our staff at the time of return. Items must also be in the original packaging. Any nursery stock or perishable goods that show signs of being removed from the original container, repotted, or transplanted into the ground prior to returning are not eligible due to a high likelihood of environmental stress. 

All ‘Grass Sod’ products are exempted from returns, refunds, and exchanges. All sale on 'Grass Sod' products are final. For more details, please visit 'Grass Sod’ Policy'.

REFUNDS

Returning items that meet all eligibility conditions will be issued a refund of any collected funds in the amount of the original invoiced price of the item after the deduction of any proration of promotional or trade discounts and any applicable fees. Refunds can only be issued in the form of Store Credits or the original method of payment only. 

All charges for services and fees are non-refundable upon performance of the related services. 

LATE OR MISSING REFUNDS

While we will process your refund with our merchant immediately, actual processing times will vary depending on your bank's processing time. 

While most refunds are complete within 5 business days, refunds can take upwards of 10 business days to finalize when banks are overloaded. If you haven’t received your refund within that time, please feel free to contact us and we will be happy to double check the status of your refund on our end. We also suggest that you contact your bank or credit card company as well because we are only able to review our half of the transaction. Your refund may be pending your bank to complete the process and it may take some time before your refund is officially posted at your bank. Actual processing time for a refund to complete will vary based on your banking establishment.

SHIPPING RETURNS

Non-Perishable Goods

Perishable Goods

Return Pick-Up Service

To schedule for Return Pick-Up, you must have an approved Request to Return. Upon the approval of your Return Pick-Up Service, a service fee of $30 will be invoiced to you. The service fee for Return Pick-Up Service is an additional charge and will not be deducted from the refund amount. 

Return Pick-Up Service is only available for orders that are strictly within range of service for delivery and was originally delivered directly by our in-house fleet. To review the range of service of our in-house fleet, please visit our Delivery Policy. All orders delivered directly from farm, with 3rd party services, or outside our usual range of service are exempt from this service.

Not all items are eligible for Return Pick-Up.

UNAVAILABLE ITEMS

If any items in your order is unavailable, the unavailable item will be removed from your order and you will not be charged for this item. Any captured funds for such items will be refunded in full. We will notify you of the unavailability and provide alternative suggestions if available. 

FINAL SALES ITEMS

All final sale items are not eligible for returns, refunds, or exchanges.