Our policy lasts 7 days starting upon the date of delivery or pick up counting as the first day. If 7 days have passed by since the day your order was delivered or picked up from our local office, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your items must be in the same condition that you received it. Items must also be in the original packaging. Items that show signs of being removed from the original pot, repotted, or planted into the ground prior to returning will not be eligible for return.
All ‘Grass Sod’ products are exempted from returns, refunds, and exchanges. For more details, please visit ‘Grass Sod’ Policy.
FILING YOUR RETURN
To return your order in person, bring the items you wish to return along with your receipt or proof of purchase to our local office. For office locations and hours, visit our Contact Page.
If you have any questions regarding your return, contact us through email at firstname.lastname@example.org with the order number and a list of the items you wish to return.
1114 E Emporia Street
Ontario, CA 91761
Return Pick-Up Service
To schedule for a return pick-up service, contact us via email to notify us of your return and that you need a return pick-up service. A service charge of $25 will be charged for the return pick-up service.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within a certain amount of days.
Your refund will amount to the purchase price of the items returned and its sales tax less any applicable fees. All delivery and service charges are non-refundable.
REFUNDS FOR UNAVAILABLE ITEMS
If any items in your order is unavailable, it will be removed from your order and a full refund for the unavailable items will be issued. You will be notified of the unavailability as well as once the items becomes available again.
LATE OR MISSING REFUNDS
Please allow 3 - 5 days for your refund to appear. If you haven’t received a refund yet for an approved return, first contact your bank or credit card company. Your refund may be pending and it may take some time before your refund is officially posted. There is often some processing time before a refund is posted.
If your bank or credit card company is unable to resolve the issue, please contact us at email@example.com.
FINAL SALES ITEMS
All final sale items are not eligible for returns, refunds, or exchanges.
We do not accept exchanges for perishable items.
We accept cancellations up to at least 3 days prior to the scheduled date of delivery, not counting the day of delivery as a day. Final sale items, sale items, and discounted items are exempt from cancellations.
Cancellations made within 24 hours of you placing your order are subject to a full refund.
Cancellations, exchanges, and returns made after 24 hours of you placing your order are subject to a partial refund. A fee of 20% will be deducted from the refund amount.
To cancel items from your order, contact us at firstname.lastname@example.org with your order number and the items of which you wish to cancel. We will notify you of the approval or rejection of your cancellation. If approved, a full or partial refund of the items selected for cancellation will be credited to the original method of payment, within a certain amount of days.