If you are not satisfied within the first 7 days of receiving your plants, contact us through email at firstname.lastname@example.org so that we can make it right.
FILING YOUR RETURN
If you wish to return the items of your orders, please begin by contacting us to file a return. Please include your order number and a list of items you wish to return. A fee of 20% of the items' value and/or a $25 Return Pick-Up Service charge may apply.
To be eligible for a return, your items must be in the same condition that you received it. Items must also be in the original packaging. Items that show signs of being removed from the original pot, repotted, or planted into the ground prior to returning will not be eligible for return.
All ‘Grass Sod’ products are exempted from returns, refunds, and exchanges. For more details, please visit ‘Grass Sod’ Policy.
1114 E Emporia Street
Ontario, CA 91761
Return Pick-Up Service
To schedule for a return pick-up service, contact us via email to notify us of your return. A service charge of $25 will be deducted from your refund for the return pick-up service.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within a certain amount of days. The number of days necessary will depend on your bank's processing time.
Your refund will amount to the purchase price of the items returned and its sales tax less any applicable fees. All delivery and service charges are non-refundable.
REFUNDS FOR UNAVAILABLE ITEMS
If any items in your order is unavailable, it will be removed from your order and a full refund for the unavailable items will be issued. You will be notified of the unavailability of the item as well as alternative options that are available.
LATE OR MISSING REFUNDS
Please allow a minimum of 5 business days for your refund to appear. If you haven’t received a refund yet for an approved return, first contact your bank or credit card company. Your refund may be pending and it may take some time before your refund is officially posted. There is often some processing time before a refund is posted.
If your bank or credit card company is unable to resolve the issue, please contact us at email@example.com.
FINAL SALES ITEMS
All final sale items are not eligible for returns, refunds, or exchanges.
We do not accept exchanges for perishable items.
Once you finalize and place your order, we immediately begin working to fulfill your order with the necessary transferring of plants to our Logistics Center. If you cancel your items after it has been transferred to the Logistics Center, you will be charged a fee of 20% of the item's value. Final sale items, sale items, and specially discounted items are exempt from cancellations.
To cancel items from your order, contact us at firstname.lastname@example.org with your order number and the items of which you wish to cancel. We will notify you of the approval or rejection of your cancellation. If approved, a full or partial refund of the items selected for cancellation will be credited to the original method of payment, within a certain amount of days.